First Impressions
are
Lasting Impressions,
First Voice, First Face,
First Impression!!
| | CREATING POSITIVE FIRST IMPRESSIONS
A three-hour seminar for receptionists offering psychological principles of communication and people skills necessary to create a professional approach to greeting clients both in person and by phone.
Practical illustrations and role play situations create a hands on learning experience that will give confidence and competence to each participant.
SUBJECTS COVERED
TELEPHONE SKILLS
POSITIVE PROJECTION
CONQUERING FEAR
LISTENING SKILLS
UNDERSTANDING CLIENT CONCERNS
DEALING WITH UPSET PEOPLE
MESSAGE TAKING SKILLS
Have you called your office lately and asked yourself the question, “What would be my first impression of this company if I were a prospective client or patient?”
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